We’re revolutionizing hospitality tech—offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

Perks & Benefits

• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

We’re looking for a Service Dispatch Coordinator to join our Customer Support team. In this role, you’ll source and coordinate technicians, manage service requests, and ensure timely, accurate, and high-quality support delivery.

What You’ll Do

• Coordinate technician support for service and trouble calls as escalated by the support team
• Source and evaluate technicians based on availability, proximity, and cost to ensure efficient service delivery
• Communicate with technicians and customers to schedule service calls and obtain required approvals
• Issue work orders, send scheduling confirmations, and provide reminder communications to technicians
• Track technician arrival, job progress, and completion status; follow up on unresolved issues
• Maintain accurate and up-to-date records in Salesforce, including dispatch notes, project stages, labor estimates, and job costs
• Update project statuses and ensure all required documentation, including work orders and invoices, is collected and complete
• Support payment processing and ensure proper authorization when required
• Monitor dispatch dashboards to identify outstanding items and drive project closure or escalation
• Coordinate internal technician schedules, including maintaining calendars and tracking labor hours for reporting
• Support internal communication by providing updates on scheduled work, including after-hours or weekend coverage
• Assist with reporting, documentation, and administrative tracking related to service operations
• Collaborate with cross-functional teams to ensure alignment on scheduling, service scope, and timelines
• Perform additional duties as assigned

What You Bring

• Must Haves
  • 1–2 years of experience in customer service, dispatch coordination, or a similar role
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Excellent written and verbal communication skills with professional etiquette
  • Detail-oriented with strong follow-up and problem-solving abilities
  • Experience with Salesforce preferred
  • Ability to work effectively in a fast-paced environment
• Nice-to-Have
  • Basic understanding of network, video, or telecommunications systems 
  • Experience with scheduling tools, calendars, and route optimization 
  • Familiarity with cost awareness when selecting resources

Why You’ll Love It Here

• Compensation starting at $18.00/hr, DOE
• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

Who We Are

We’re revolutionizing hospitality tech, offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

We are seeking a skilled and customer-focused Technical Support Representative to join our Technical Support team in a hybrid support role focused on both Tier 2 Network Support and Tier 1 Video Support. This position is responsible for supporting external customers with wired and wireless networking environments, as well as troubleshooting residential and business video services. 

The ideal candidate will possess strong technical troubleshooting abilities, excellent communication skills, and a customer-first mindset. This individual will work to quickly diagnose and resolve technical issues while minimizing downtime and delivering a high-quality customer experience. 

The first few months training will be conducted in our Midvale Utah office during normal hours. Once training is completed the regular shift for this position is remote Monday - Friday 4pm - 1am MST. 

What You’ll Do

• Tier 2 Network Support 
  • Resolve escalated Tier 1 support cases involving LAN, WAN, and WLAN connectivity issues. 
  • Troubleshoot and support IP-based technologies, including wired and wireless networks, video surveillance systems, and VoIP/phone services. 
  • Diagnose and resolve issues involving routers, switches, access points, firewalls, and other networking equipment. 
  • Identify and remediate wireless network performance issues such as latency, packet loss, and interference. 
  • Assist customers with network device configuration, setup, and troubleshooting. 
  • Perform firmware upgrades, configuration backups, and restoration procedures. 
  • Accurately document and track support cases in Salesforce, including detailed troubleshooting notes and resolution steps. 
  • Serve as a knowledgeable technical resource by providing accurate product and service information. 
  • Support customers through phone, email, online chat, and other communication channels. 
  • Professionally de-escalate customer concerns and drive issues toward resolution. 
  • Maintain and update customer account information with accuracy and urgency. 
• Tier 1 Video Support 
  • Provide first-level technical support for video service-related issues in a professional and timely manner.
  • Troubleshoot common video service problems, including signal loss, audio/video quality issues, equipment errors, and service setup concerns. 
  • Guide customers through basic troubleshooting steps and determine when escalation or technician dispatch is necessary. 
  • Create, manage, and maintain service tickets with clear and accurate documentation. 
  • Update customer accounts, service packages, and programming as needed. 
  • Clearly communicate service issues, expected timelines, resolutions, and any associated costs to customers. 
  • Follow up with customers to confirm issue resolution and overall satisfaction. 

What You Bring

• Must Haves
  • Technical Skills & Experience 
    • Strong understanding of networking fundamentals, including switches, Ethernet, internet connectivity methods, and wireless technologies. 
    • Experience configuring and troubleshooting networking equipment from vendors such as Ruckus, MikroTik, Aruba, Cisco, and Ubiquiti. 
    • Familiarity with residential or commercial video service troubleshooting is preferred.
    • Strong analytical troubleshooting and problem-solving abilities. 
    • Excellent documentation and case management skills. 
  • Professional Skills 
    • Strong written, verbal, and interpersonal communication skills. 
    • Ability to remain calm, professional, and customer-focused in high-pressure situations. 
    • Self-motivated with strong organizational skills and attention to detail. 
    • Resourceful and persistent with a commitment to delivering timely resolutions.
    • Ability to work independently while collaborating effectively within a team environment.
• Nice-to-Have
  • CWNA (Certified Wireless Network Administrator)
  • MTCNA / MTCRE (MikroTik Certifications)
  • CompTIA Network+

Why You’ll Love It Here

• Compensation starting at $50,000/yr, DOE
• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

Who We Are

We’re revolutionizing hospitality tech, offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

This role provides front-line technical support for video services while also supporting dispatch operations. The position is responsible for troubleshooting customer issues, coordinating service calls, and ensuring timely resolution through effective communication, documentation, and collaboration with technicians and internal teams.

*This shift is Saturday & Sunday 11am –10 pm MST, Monday & Tuesday 8 am–7 pm*

What You’ll Do

• Technical Support 
  • Provide professional, timely support while de-escalating customer concerns 
  • Troubleshoot video service issues, including signal loss, audio/video problems, equipment errors, and setup 
  • Guide customers through solutions and determine when escalation or technician dispatch is required 
  • Create, manage, and document service tickets with accurate notes and updates 
  • Update customer accounts, services, and programming as needed 
  • Clearly communicate issues, resolutions, timelines, and any associated costs 
  • Follow up to confirm issue resolution and customer satisfaction 
• Dispatch Coordination 
  • Schedule and coordinate service calls; confirm technician arrival and job completion 
  • Source and communicate with technicians to ensure the best fit based on availability, location, and cost 
  • Issue work orders and provide scheduling confirmations and reminders 
  • Maintain accurate records of job details, labor estimates, equipment usage, and costs in CRM 
  • Collect, review, and track technician paperwork to ensure completeness and accuracy 
  • Process service-related requests, including payment authorizations when required 
• Collaboration & Operations 
  • Work closely with support teams and technicians to meet service goals and timelines 
  • Optimize scheduling and dispatch efficiency through proactive coordination 
  • Assist with departmental tasks, reporting, and administrative support 
  • Perform additional duties as assigned

What You Bring

• 2-3 years of experience in customer support, technical support, or dispatch coordination 
• Strong troubleshooting and problem-solving skills, particularly in a technical environment 
• Excellent communication skills with professional phone and email etiquette 
• Ability to manage multiple tasks in a fast-paced environment 
• Strong attention to detail with accurate documentation and follow-up 
• Experience with Salesforce 
• Basic understanding of video or telecommunications systems is a plus

Why You’ll Love It Here

• Compensation starting at $18/hr, DOE and an additional $1/hr during nights and weekends
• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

Who We Are

We’re revolutionizing hospitality tech, offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

The Sr. Project Manager is responsible for successfully managing all aspects of the new construction projects.  You will work alongside the Director of Project Management to build a team of project management professionals, establish methodology & processes for project management success across multi solution projects.

*This position requires you work in person at our Midvale, Utah office* 

What You’ll Do

• Develop, implement & track processes to achieve goals and project success.  
• Grow and lead the project management team, ensuring the successful delivery of projects that contribute to the company's growth and success
• Create strategic and operational plans for large scale projects.
• Lead the end-to-end project management process, from project initiation to closure, ensuring adherence to best practices and project management standards.
• Owns all communication at the project level with the customer. 
• Interacts regularly with client(s) to ensure that goals and objectives are established and achieved. 
• Tracking project elements and making changes to stay on schedule.
• Deliver a 5-star customer experience by anticipating customer’s needs by effectively managing information and following through with challenges to resolutions.
• Plan and effectively support execution of projects on time & on budget.
• Lead planning and allocation of resources to meet project demands.

What You Bring

• Must Haves:
  • 5-10 years experience managing large scale/multi solution projects.
  • Solid track record of successfully leading projects from initiation to completion on time, on budget, and within scope, including resource management across multiple technologies.
  • Strong Organizational and communication skills.
  • Thrives in a dynamic, fast-paced setting, embracing challenges.
  • Experience managing multiple projects at once
• Nice-to-Have
  • Project Management Professional (PMP) or other appropriate PM certification strongly preferred.
  • Experience with Salesforce is a plus.

Why You’ll Love It Here

• Compensation starting at $75,000/year DOE + bonus opportunity
• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

Who We Are

We’re revolutionizing hospitality tech, offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.